Mr Windows is a small, family-owned business based in Reston, Virginia, that aims to clean people's windows, pressure wash roofs, and more.
After confirming the user's appointment, Mr Windows sends an email with all the instructions and reminders.
- Users get these emails, reads it, and forgets about it.
- Users don't follow any of the instructions in the email.
- Users don't understand the instructions.
- As a result, Mr Windows always has to do extra work in the beginning to make sure their workers don't have to worry about damaging things while they are cleaning.
- This delays their work, their process, makes them late to other appointments, and ruins their reputation.