ROLE

UX Writer

Context

Personal project, freelance, etc

Tools

Figma, Sketch, XD, Balsamiq, Illustrator

Timeframe

Total time spent on project

What does the organization do?

How does it better the lives of their users?

Where can be it improved?

Background

Context

Problem

What's the problem we're seeking to solve?

Areas of interest for this project

Goal

What's the desired goal/outcome?

High-level milestones to achieve this goal

Research

Digging deeper

Description of the research you performed

Research #1

Description

The A-ha! Moment

Description

Refocus

How does this address the problem? What areas could use improvement?

Description

Refocus

How does this address the problem? What areas could use improvement?

Description

Mr Windows is a small, family-owned business based in Reston, Virginia, that aims to clean people's windows, pressure wash roofs, and more. 

The situation: 

After confirming the user's appointment, Mr Windows sends an email with all the instructions and reminders. 

The problem: 

• Users get these emails, reads it, and forgets about it. 
• Users don't follow any of the instructions in the email. 
• Users don't understand the instructions. 
• As a result, Mr Windows always has to do extra work in the beginning to make sure their workers don't have to worry about damaging things while they are cleaning.
• This delays their work, their process, makes them late to other appointments, and ruins their reputation.